Complaint Resolution Process, News (Amherstburg Minor Hockey Association)

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Complaint Resolution Process
Submitted By AMHA webmaster on Monday, November 12, 2018
Please review the following excerpt from the AMHA constitution and use it for any complaints:


AMHERSTBURG MINOR HOCKEY ASSOCIATION COMPLAINT PROCESS

A) THERE WILL BE A WAITING PERIOD OF A MINIMUM OF 24 HOURS COOL DOWN TIME BEFORE APPROACHING THE TEAM LIAISON REPRESENTATIVE.

B) THERE WILL BE NO SHORTCUTS! YOU MUST FOLLOW THESE STEPS IN ORDER FOR THE ISSUE TO BE PROPERLY HEARD. IF YOU CONTACT OTHER MEMBERS OF THE EXECUTIVE, YOU WILL BE DIRECTED TO STEP 1 OF THE PROCESS.




 STEP 1: Approach the team liaison representative about the issue in a civil manner. A.M.H.A. expects the majority of all issues to be resolved at this step. If the issue is not resolved, then at this step proceed to Step 2. 

STEP 2: Approach the Convener for the division in a civil manner to discuss your issue and work toward having it resolved.

STEP 3: The Convener will facilitate a process to resolve the issue/problem and also advise the Vice President of the division of the situation at hand. The Vice President will monitor the issue to ensure a resolution. If this issue is not resolved at this step, the Vice President will proceed to Step 4. 

STEP 4: The Vice President will contact the Disciplinary / Risk Management Director who will then investigate the issue and make the final decision on the issue at hand. 
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Printed from amherstburghockey.com on Monday, December 10, 2018 at 10:16 PM